Trade terms

Last updated 31 October 2026

1. About these terms

1.1 honestloptrade.com is run by HONEST – LOVE OUR PLANET LIMITED, trading as Honest Love Our Planet (“Honest”, “we”, “us”). Company number 12250692. Registered office: Unit 14 Workshops, Festival Drive, Ebbw Vale, Wales, NP23 8XA, United Kingdom. VAT registration number: GB395290857.

1.2 These terms apply to all orders placed through our trade website. By placing an order, you agree to these terms. Any terms included in your own purchase order will not apply unless we expressly agree to them in writing.

1.3 Our trade website is intended for business customers, including shops, galleries, retailers and other organisations purchasing products for resale or business use. By placing an order, you confirm that you are acting in the course of business and not as a private consumer.

2. Trade accounts

2.1 Trade prices and ordering facilities are available only to approved trade accounts. We review applications and reserve the right to approve or decline applications at our discretion.

2.2 You must keep your login credentials confidential and take reasonable steps to prevent unauthorised access to your account. You are responsible for orders placed through your account, subject to applicable law.

2.3 We may suspend or close a trade account where these terms are breached, where an account is used improperly, or where an amount due remains unpaid after the applicable payment deadline and any required notice.

3. Orders

3.1 The minimum order value is £150 after discounts, excluding VAT and delivery charges. If you pay in another currency, the minimum is shown in that currency in your basket. There is no maximum order value.

3.2 You may order individual designs in any available quantity. You may also:

• Build a box: gift boxes of 25, 50, 75 or 100 baubles, with up to 5, 10, 15 or 20 designs in each box, chosen by you from the designs available on the website;
• Order an Assorted box of 50 or 96 baubles, where we choose the designs. Exact designs may vary according to availability.

3.3 An order is accepted when we send an order confirmation email. We reserve the right to decline an order, including where a product has been listed at an obviously incorrect price or where we cannot fulfil the order. If we decline an order after receiving payment, we will refund the amount paid for that order.

3.4 Please check your order carefully before submitting it. If you need to request a change after placing an order, contact us as soon as possible using the contact details in section 13.3. Changes cannot be guaranteed once an order has been processed, dispatched or production has started.

4. Prices and VAT

4.1 Prices are trade prices and are visible only to approved trade accounts. Prices are displayed in pounds sterling unless another currency is expressly shown for your country.

4.2 Product prices exclude VAT. VAT will be added at checkout where applicable.

4.3 Delivery charges (section 6) include VAT, and are shown at checkout before you complete payment.

4.4 We may change our prices at any time. The price applicable to your order is the price displayed when you place that order, subject to correction of obvious pricing errors before acceptance.

4.5 Boxes you build on Build a box are charged at the box price per bauble shown on the order pad; Luxury Collection designs cost a little more in a box. Assorted boxes are charged at the price shown for the box. There is no additional charge for the boxes themselves.

5. Payment

5.1 Payment can be made using the methods available at checkout, which may include debit or credit card, Apple Pay, Google Pay and PayPal. Available payment methods may vary. Card and wallet payments are taken when you place your order.

5.2 Pay later (Net 30) is available to approved trade accounts at checkout. If you choose it, no payment is taken when you order. The Honest team will contact you at the email address you give at checkout with the payment details, and your order will only be placed once we have confirmed your payment. We may cancel the order if payment has not been received within 30 days.

5.3 If you provide a valid VAT registration number, it may be included on your order and invoice where applicable.

5.4 Ownership of the goods remains with us until we have received payment in full for those goods. This provision does not determine when the risk of loss or damage passes to you, which is addressed in section 6.5.

6. Delivery

6.1 We deliver to the address you provide at checkout. Delivery charges include VAT, and are displayed at checkout before you complete payment:

Order values for free delivery are goods after discounts, excluding VAT.

6.2 Items in stock are usually dispatched within 14 working days. Made-to-order items may take longer. Where applicable, we will confirm the expected dispatch date by email after your order is placed. Dispatch times are estimates unless expressly agreed otherwise in writing.

6.3 Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including carrier disruption, customs delays, severe weather or restrictions affecting production or shipping from Kashmir. We will inform you of significant delays where reasonably practicable and discuss appropriate next steps.

6.4 For deliveries outside the UK, you are responsible for any import duties, taxes and customs charges in your country, unless we agree otherwise in writing.

6.5 The goods are your responsibility once they are delivered to your address.

7. Handmade products and natural variations

7.1 Our products are shaped and painted by hand in Kashmir. Patterns, colours, finishes and sizes may vary slightly between individual pieces and from the photographs shown on the website. These minor variations are characteristic of handmade products and do not, by themselves, constitute a fault.

7.2 Where we select an assortment on your behalf, the exact designs supplied may differ from those shown in photographs, while taking reasonable account of the style, colours and preferences you requested.

7.3 Natural variations do not excuse products that are materially defective, damaged, incorrectly supplied or materially different from their description.

8. Damaged, missing or faulty items

8.1 Please inspect your delivery promptly upon receipt. Report damaged, missing or incorrect items to us as soon as reasonably possible, providing your order number and photographs of the affected items and packaging where available. We ask that you notify us within 7 days of delivery so that we can investigate and resolve the issue promptly. This reporting request does not exclude any rights or remedies that cannot lawfully be excluded.

8.2 If an item arrives damaged or faulty, or we supply the wrong item, we will assess the issue and offer an appropriate remedy, which may include a replacement or refund. Where a return is reasonably required, we will provide instructions and cover reasonable return costs where appropriate or required by law.

8.3 Minor variations between handmade pieces, as described in section 7, are not faults. This does not apply to material defects, damage or products that are materially different from their description.

8.4 If your delivery arrives with visible damage to the outer box or packaging, please notify the courier at the time of delivery where possible and contact us as soon as possible. Where practicable, take photographs of the damaged packaging before opening the box and retain the packaging until the issue has been resolved. Please follow any reasonable instructions we provide to help investigate the damage.

8.5 We may request further information or photographs to assess a claim. Please cooperate with reasonable requests so that we can investigate and resolve the matter efficiently.

9. Cancellations and returns

9.1 You may request cancellation without charge before we dispatch your order or, for made-to-order items, before production begins. Contact us as soon as possible. Cancellation cannot be guaranteed once dispatch or production has started.

9.2 As these are business-to-business sales, there is no automatic right to return goods simply because you have changed your mind, except where such a right applies under applicable law or has been agreed in writing. We may accept change-of-mind returns at our discretion on a case-by-case basis. Unless otherwise agreed, authorised returns must be unused, in their original packaging and returned at your cost.

9.3 If we are unable to supply part of an order, we will inform you and refund the amount paid for the unavailable items.

9.4 Nothing in this section limits any rights or remedies that cannot lawfully be excluded.

10. Using our photos, names and story

10.1 You may use our approved product photographs, product names and the short Honest brand story to promote and sell genuine Honest products purchased from us. This permission covers use in your physical shop, online shop and related marketing.

10.2 You must not alter our photographs or wording in a way that misrepresents the products, imply that we endorse an unauthorised claim, or use our materials to promote products that are not genuine Honest products. The Honest name, logo and other brand assets remain our property or the property of their respective rights holders.

10.3 We may ask you to stop using our photographs, wording or other brand materials if their use is misleading, unauthorised or reasonably likely to harm our brand. You must comply with reasonable requests to correct or discontinue the relevant use.

11. Liability

11.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

11.2 Subject to section 11.1 and applicable law, our liability arising from an individual order will be limited to the amount paid or payable for that order, to the extent that such a limitation is lawful and reasonable in the circumstances.

11.3 Subject to section 11.1 and applicable law, we will not be liable for indirect or consequential losses, or for loss of profits, revenue, business opportunities or anticipated savings, where such losses are lawfully excluded and the exclusion is reasonable in the circumstances.

11.4 Nothing in this section removes any rights or remedies that cannot lawfully be excluded. The application and enforceability of these limitations depend on the circumstances and applicable law.

12. Events outside our control

12.1 We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, transport disruption, customs delays, government restrictions, interruptions to production or shipping from Kashmir, or other comparable events.

12.2 Where such an event affects your order, we will inform you as soon as reasonably practicable, explain the expected impact where known and discuss reasonable alternatives.

12.3 If we are unable to fulfil an order, we will inform you and arrange an appropriate refund for goods or services that we cannot supply, subject to applicable law and any agreement reached with you.

13. Changes, law and contact

13.1 We may update these terms from time to time. The version in force when you place an order will generally apply to that order, unless a change is required by law or agreed with you in writing.

13.2 These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory legal provisions that apply.

13.3 For questions about trade accounts, orders, deliveries, damage claims or these terms, please contact us:

• Business: HONEST – LOVE OUR PLANET LIMITED
• Trading name: Honest Love Our Planet
• Email: trade@honestlop.com
• Telephone: +44 7884 581 227
• Registered office: Unit 14 Workshops, Festival Drive, Ebbw Vale, Wales, NP23 8XA, United Kingdom

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